We want you to enjoy our products. In the rare instance that you are not satisfied with your order, please contact us within 45 days of receipt using the Contact Us form below.
This is part of our 45 day money back promise. (applies to single bottle only – see Money Back Promise)
Reporting a problem
If for any reason you are not happy with your order, please contact our Customer Service Team. Call 01279 510 552 or use Contact Us form below. You will need to quote your order number, and the details of the problem with the order. We aim to acknowledge any complaint within 1 working day and will do our best to resolve it within 28 days.
Where an item is faulty, if you are eligible for a refund, we will reimburse the price you have paid for the product or products onto the credit or debit card with which you paid. Alternatively, we may offer a coupon or voucher (if applicable) and resend the item free of charge.
Please note: it is not our policy to offer both a refund and a resend. Refunds cannot be given if the fault is a result of your own actions such as product misuse. We reserve the right to refuse a refund request. If you request a refund on two separate orders, we will refuse a refund on the 2nd request. You can request a refund by using our Contact Us form below.